TRADING TERMS & CONDITIONS

In these Terms & Conditions and any invoice rendered by EVO BRANDING AUSTRALIA ABN 5088 608 2718.

• “These conditions ” means these “Trading Terms & Conditions and any terms or other details contained in an invoice or any other document rendered by EVO BRANDING AUSTRALIA.
• “Goods” means all goods, equipment or items of any nature sold by EVO BRANDING AUSTRALIA.
• “Purchaser” means a purchaser of any goods.

FREIGHT DETAILS

• All claims for wrong, short or transit damaged goods must be made in writing within 7 days of receipt.
• Freight on returns of wrong or damaged goods must be made by EVO BRANDING AUSTRALIA freight supplier on EVO BRANDING AUSTRALIA account. We will not accept returns shipped by non approved freight suppliers.
• Freight on non approved returns will be the responsibility of the sender.

RETURNS

• All claims for wrong, short shipped or transit damaged goods must be made within 7 days of receipt of the goods. The claims must be made in writing stating the Invoice number, date and the claim details.
• Returns will not be accepted without written notification from the sender first and then written approval by EVO BRANDING AUSTRALIA.
• Non approved returns or approved returns outside the 7 day receipt period will be charged a 15% restocking fee plus any other out of pocket expenses incurred by EVO BRANDING AUSTRALIA.

EDUCATIONAL INSTITUTIONS, GOVERNMENT DEPARTMENTS AND INDUSTRY TERMS:

• All orders from Educational Institutions and Governments must be made on Official order forms.
• All orders from Industry must be on Official company order forms and accompanied by account references.
• EVO BRANDING AUSTRALIA reserves the right to charge interest on unpaid invoices at the current annual bank interest rate.
• These conditions will have priority over any other terms and conditions of the purchaser and of all other contracts, correspondence or discussions between EVO BRANDING AUSTRALIA and the Purchaser.
• In cases where the order is for “Indent Only” goods that are special non stock items the order will be final and no refunds or returns will be accepted.

FREIGHT DETAILS

• Freight will be made by EVO BRANDING AUSTRALIA current Freight supplier and charged at cost to the customer unless the customer has a preferred freight supplier and account in which case EVO BRANDING AUSTRALIA is to be advised all details in writing to be able to forward the goods.
• Freight on returns of wrong or damaged goods must be made by EVO BRANDING AUSTRALIA freight supplier on EVO BRANDING AUSTRALIA account.

RETURNS

• Returns will not be accepted without a written request from the customer and a written approval by EVO BRANDING AUSTRALIA. Once the written approval has been received by the customer they are responsible for arranging the return of the goods. See Freight Details above.
• Non approved returns will attract a 15% restocking fee plus any other out of pocket expenses incurred by EVO BRANDING AUSTRALIA.
• We will not accept returns shipped by non approved freight suppliers.

GENERAL CONSUMER TERMS

• Customers PLEASE TAKE NOTE
  The products available for purchase to General Consumers i.e. Retail Purchasers are primarily items which have been previously used for Shop Display, Sales Samples, Slow Moving Returns from Dealers, Damaged in Transit, Discontinued models etc. They may be in AS NEW condition or they may have damaged packing, no packing, wrong packing, scratches or dents, include accessories not of the same brand or even missing minor accessories.

PAYMENT

• Payment for goods must be made prior to shipment and processed for approval by our accounts dept. Payment can be made by Electronic Transfer direct into our account, the use of Credit Card facilities provided on this site, RETURNS & REFUNDS ARE NOT GIVEN ON SCRATCH & DENT ITEMS so please make sure you are satisfied with the product descriptions.

SHIPMENT

• Shipment of goods can be made by Australia Post, our own Freight forwarding suppliers or your own choice freight forwarder. When ordering goods please check freight costs with our Orders Dept. and in the case or your own choice freight forwarder you are responsible for arranging the pick up and delivery details with you forwarder. You must notify us in advance of your forwarders details and the intended time of pick up so that the goods can be ready for shipment.

RETURNS on NEW ITEMS

• If you are not happy with your NEW ITEM purchase you must notify us and obtain a RETURNS APPROVAL NUMBER prior to sending the goods. This must be done within 14 days of receipt of the goods and return freight must be paid by the purchaser. A copy of the receipt MUST be included with the item otherwise an exchange or refund will not be processed. The return must be in AS NEW CONDITION in original as new packaging, no loose items in the box, instruction books and cards included and free of any marks or damages. Any item returned which does not comply to these standards will be charged at a 15% restocking fee to cover restoration procedures.

WARRANTY

• All NEW ITEM products are covered by a 12 Month Manufacturing Defect Warranty i.e. if the product does not perform to specifications due to a manufacturing defect it will be repaired or replaced free of charge except for freight costs. This does not cover misuse, dropping, lack of or poor maintenance or wrong maintenance procedures. If you are not sure of proper maintenance procedures please feel free to contact our service department for advice.

DELIVERY TIMES

• In Stock items will be dispatched within 4 to 5 days from receipt of cleared funds. NEW ITEMS may have to be ordered in due to their LOW VOLUME sales and we suggest you request a delivery time before proceeding with payment. Although the goods may be dispatched the actual transit time will be determined by the forwarder and mode of freight chosen, e.g. normal post, standard road freight or express.